{
  "company": "Apex Instruments",
  "asOf": "2026-09-08",
  "rule": "Status is not typed into this file, it follows from the other fields. A question with an answer is answered. A question with somebody named in blockedOn is blocked, however close the due date is. Otherwise it is overdue if its due date has passed and open if it has not.",
  "items": [
    {
      "id": "APX-01",
      "question": "Which price applies when a partner buys Meridian Pro and Atlas Care Plus in the same order, the list price for each or a bundled figure.",
      "owner": "Account Manager",
      "ownerName": "Jordan Vale",
      "filedBy": "Sami Torres",
      "filedOn": "2026-05-04",
      "dueOn": "2026-05-18",
      "answer": "List price for each. There is no bundle rate on the October 1, 2026 sheet, and none may be quoted until one is published.",
      "answeredOn": "2026-05-14",
      "blockedOn": null,
      "status": "answered"
    },
    {
      "id": "APX-02",
      "question": "Does the October 1, 2026 price sheet apply to orders that were already quoted on the June sheet.",
      "owner": "COO",
      "ownerName": "Dana Whitfield",
      "filedBy": "Jordan Vale",
      "filedOn": "2026-05-11",
      "dueOn": "2026-05-25",
      "answer": "A quote issued on the June sheet is honoured for 30 days from its own date. After that the current sheet applies with no exception.",
      "answeredOn": "2026-05-21",
      "blockedOn": null,
      "status": "answered"
    },
    {
      "id": "APX-03",
      "question": "What is the calibration turnaround when a unit arrives with visible transit damage.",
      "owner": "Operations Lead",
      "ownerName": "Morgan Reyes",
      "filedBy": "Avery Kellen",
      "filedOn": "2026-06-02",
      "dueOn": "2026-09-19",
      "answer": null,
      "answeredOn": null,
      "blockedOn": null,
      "status": "open"
    },
    {
      "id": "APX-04",
      "question": "Who signs off on a co-branded piece that carries the Northlight Group wordmark.",
      "owner": "Marketing Lead",
      "ownerName": "Sami Torres",
      "filedBy": "Morgan Reyes",
      "filedOn": "2026-05-19",
      "dueOn": "2026-06-02",
      "answer": "Both sides. The Marketing Lead signs for Apex, and the partner contact named on the account card signs for the partner. Neither signature alone is enough.",
      "answeredOn": "2026-05-29",
      "blockedOn": null,
      "status": "answered"
    },
    {
      "id": "APX-05",
      "question": "Is on-site training billed per day or per visit when a visit runs across two days.",
      "owner": "Account Manager",
      "ownerName": "Jordan Vale",
      "filedBy": "Avery Kellen",
      "filedOn": "2026-06-08",
      "dueOn": "2026-06-22",
      "answer": "Per day, at $650. A two day visit is $1,300. Travel is not billed separately inside Florida.",
      "answeredOn": "2026-06-17",
      "blockedOn": null,
      "status": "answered"
    },
    {
      "id": "APX-06",
      "question": "What happens to an Atlas Care plan when a partner moves a covered unit to a different site.",
      "owner": "Customer Success Lead",
      "ownerName": "Avery Kellen",
      "filedBy": "Jordan Vale",
      "filedOn": "2026-06-15",
      "dueOn": "2026-07-13",
      "answer": null,
      "answeredOn": null,
      "blockedOn": null,
      "status": "overdue"
    },
    {
      "id": "APX-07",
      "question": "Which address goes on outward pieces, the Tampa office or the shipping address.",
      "owner": "Marketing Lead",
      "ownerName": "Sami Torres",
      "filedBy": "Dana Whitfield",
      "filedOn": "2026-05-26",
      "dueOn": "2026-06-09",
      "answer": "Tampa office, 400 Meridian Way, Suite 200, Tampa, FL 33602, on every outward piece. The shipping address appears only on shipping documents.",
      "answeredOn": "2026-06-04",
      "blockedOn": null,
      "status": "answered"
    },
    {
      "id": "APX-08",
      "question": "Do we publish the Meridian Field Kit shipping weight, and is the figure the brain holds still current after the case change.",
      "owner": "Operations Lead",
      "ownerName": "Morgan Reyes",
      "filedBy": "Sami Torres",
      "filedOn": "2026-06-22",
      "dueOn": "2026-07-20",
      "answer": null,
      "answeredOn": null,
      "blockedOn": "Dana Whitfield",
      "status": "blocked"
    },
    {
      "id": "APX-09",
      "question": "What is the escalation path when a partner asks for terms that are not on the standard sheet.",
      "owner": "COO",
      "ownerName": "Dana Whitfield",
      "filedBy": "Jordan Vale",
      "filedOn": "2026-06-01",
      "dueOn": "2026-06-15",
      "answer": "Straight to the COO, same day, with the request in the partner own words. No intermediate step, and no counter offer before that conversation.",
      "answeredOn": "2026-06-11",
      "blockedOn": null,
      "status": "answered"
    },
    {
      "id": "APX-10",
      "question": "How long does a superseded price sheet stay available to partners who ask for it.",
      "owner": "Operations Lead",
      "ownerName": "Morgan Reyes",
      "filedBy": "Avery Kellen",
      "filedOn": "2026-07-06",
      "dueOn": "2026-09-28",
      "answer": null,
      "answeredOn": null,
      "blockedOn": null,
      "status": "open"
    },
    {
      "id": "APX-11",
      "question": "Can a partner page show the calibration price without showing the turnaround alongside it.",
      "owner": "Marketing Lead",
      "ownerName": "Sami Torres",
      "filedBy": "Morgan Reyes",
      "filedOn": "2026-06-29",
      "dueOn": "2026-07-13",
      "answer": "No. The two are quoted together everywhere, because the price alone has been read as covering priority handling.",
      "answeredOn": "2026-07-09",
      "blockedOn": null,
      "status": "answered"
    },
    {
      "id": "APX-12",
      "question": "Which of the three Meridian units is the default recommendation for a single site partner.",
      "owner": "Account Manager",
      "ownerName": "Jordan Vale",
      "filedBy": "Sami Torres",
      "filedOn": "2026-07-13",
      "dueOn": "2026-08-24",
      "answer": null,
      "answeredOn": null,
      "blockedOn": null,
      "status": "overdue"
    },
    {
      "id": "APX-13",
      "question": "Do we hold a written service level for any partner, and if so where is it recorded.",
      "owner": "COO",
      "ownerName": "Dana Whitfield",
      "filedBy": "Morgan Reyes",
      "filedOn": "2026-06-08",
      "dueOn": "2026-06-29",
      "answer": "No written service level exists for any partner. Turnaround figures are published as typical, never as committed, and nothing in the brain may be worded as a commitment.",
      "answeredOn": "2026-06-24",
      "blockedOn": null,
      "status": "answered"
    },
    {
      "id": "APX-14",
      "question": "Who owns the partner card when the account manager for that partner changes.",
      "owner": "Operations Lead",
      "ownerName": "Morgan Reyes",
      "filedBy": "Avery Kellen",
      "filedOn": "2026-07-20",
      "dueOn": "2026-08-17",
      "answer": null,
      "answeredOn": null,
      "blockedOn": null,
      "status": "overdue"
    },
    {
      "id": "APX-15",
      "question": "Is the Atlas Care Plus response window the same for a Field Kit as for a Bench unit.",
      "owner": "Customer Success Lead",
      "ownerName": "Avery Kellen",
      "filedBy": "Jordan Vale",
      "filedOn": "2026-07-27",
      "dueOn": "2026-08-10",
      "answer": null,
      "answeredOn": null,
      "blockedOn": null,
      "status": "overdue"
    },
    {
      "id": "APX-16",
      "question": "What counts as a site for the purpose of the multi site rate, a building or a legal entity.",
      "owner": "Account Manager",
      "ownerName": "Jordan Vale",
      "filedBy": "Dana Whitfield",
      "filedOn": "2026-07-06",
      "dueOn": "2026-07-20",
      "answer": "A building. Two buildings under one entity are two sites. This was the reading already used in every quote issued this year, so it is being written down rather than decided.",
      "answeredOn": "2026-07-16",
      "blockedOn": null,
      "status": "answered"
    },
    {
      "id": "APX-17",
      "question": "Do we have permission to name any partner in a public case study.",
      "owner": "Marketing Lead",
      "ownerName": "Sami Torres",
      "filedBy": "Dana Whitfield",
      "filedOn": "2026-06-15",
      "dueOn": "2026-06-29",
      "answer": "No. No written permission exists from any partner. Counts may be published, names may not, and this is the basis of constitution article 13.",
      "answeredOn": "2026-06-26",
      "blockedOn": null,
      "status": "answered"
    },
    {
      "id": "APX-18",
      "question": "How often should the partner cards be reviewed, and who does the review.",
      "owner": "Operations Lead",
      "ownerName": "Morgan Reyes",
      "filedBy": "Sami Torres",
      "filedOn": "2026-08-03",
      "dueOn": "2026-09-14",
      "answer": null,
      "answeredOn": null,
      "blockedOn": null,
      "status": "open"
    },
    {
      "id": "APX-19",
      "question": "Is the training day rate different when the training is remote.",
      "owner": "Account Manager",
      "ownerName": "Jordan Vale",
      "filedBy": "Avery Kellen",
      "filedOn": "2026-07-13",
      "dueOn": "2026-07-27",
      "answer": "There is no published remote rate. Remote training is quoted case by case by the COO until a rate is published, and none may be stated in collateral.",
      "answeredOn": "2026-07-23",
      "blockedOn": null,
      "status": "answered"
    },
    {
      "id": "APX-20",
      "question": "Which figures on the partner microsites are allowed to differ from the price file.",
      "owner": "Operations Lead",
      "ownerName": "Morgan Reyes",
      "filedBy": "Jordan Vale",
      "filedOn": "2026-07-20",
      "dueOn": "2026-08-03",
      "answer": null,
      "answeredOn": null,
      "blockedOn": null,
      "status": "overdue"
    },
    {
      "id": "APX-21",
      "question": "What is the retention period for the service history dataset.",
      "owner": "Operations Lead",
      "ownerName": "Morgan Reyes",
      "filedBy": "Dana Whitfield",
      "filedOn": "2026-08-10",
      "dueOn": "2026-09-21",
      "answer": null,
      "answeredOn": null,
      "blockedOn": null,
      "status": "open"
    },
    {
      "id": "APX-22",
      "question": "Does a partner brief go to the partner, or is it internal only.",
      "owner": "Customer Success Lead",
      "ownerName": "Avery Kellen",
      "filedBy": "Sami Torres",
      "filedOn": "2026-07-27",
      "dueOn": "2026-08-10",
      "answer": "Internal only. It carries open questions and account history that fall under article 6, so it is never sent out even on request.",
      "answeredOn": "2026-08-06",
      "blockedOn": null,
      "status": "answered"
    },
    {
      "id": "APX-23",
      "question": "Should the changelog be visible to partners who ask what changed on their pages.",
      "owner": "COO",
      "ownerName": "Dana Whitfield",
      "filedBy": "Morgan Reyes",
      "filedOn": "2026-08-17",
      "dueOn": "2026-09-28",
      "answer": null,
      "answeredOn": null,
      "blockedOn": null,
      "status": "open"
    },
    {
      "id": "APX-24",
      "question": "Who approves a new route being added to the routing table.",
      "owner": "Operations Lead",
      "ownerName": "Morgan Reyes",
      "filedBy": "Avery Kellen",
      "filedOn": "2026-08-03",
      "dueOn": "2026-08-24",
      "answer": null,
      "answeredOn": null,
      "blockedOn": null,
      "status": "overdue"
    },
    {
      "id": "APX-25",
      "question": "Is the accent colour allowed twice on a two column layout, once per column.",
      "owner": "Marketing Lead",
      "ownerName": "Sami Torres",
      "filedBy": "Dana Whitfield",
      "filedOn": "2026-08-10",
      "dueOn": "2026-08-24",
      "answer": "No. One accent per view, and a two column layout is one view. This is the most argued rule in the brand card and it has not moved.",
      "answeredOn": "2026-08-20",
      "blockedOn": null,
      "status": "answered"
    },
    {
      "id": "APX-26",
      "question": "What happens to open questions owned by somebody who leaves.",
      "owner": "COO",
      "ownerName": "Dana Whitfield",
      "filedBy": "Morgan Reyes",
      "filedOn": "2026-08-17",
      "dueOn": "2026-09-14",
      "answer": null,
      "answeredOn": null,
      "blockedOn": null,
      "status": "open"
    },
    {
      "id": "APX-27",
      "question": "Do we quote turnaround in business days or calendar days on partner facing pieces.",
      "owner": "Operations Lead",
      "ownerName": "Morgan Reyes",
      "filedBy": "Sami Torres",
      "filedOn": "2026-06-29",
      "dueOn": "2026-07-13",
      "answer": "Business days, stated as business days in the same sentence. A bare number of days had been read as calendar days twice.",
      "answeredOn": "2026-07-10",
      "blockedOn": null,
      "status": "answered"
    },
    {
      "id": "APX-28",
      "question": "Is there a minimum order for the Field Kit when a distributor orders in quantity.",
      "owner": "Account Manager",
      "ownerName": "Jordan Vale",
      "filedBy": "Avery Kellen",
      "filedOn": "2026-07-06",
      "dueOn": "2026-07-27",
      "answer": null,
      "answeredOn": null,
      "blockedOn": "Dana Whitfield",
      "status": "blocked"
    },
    {
      "id": "APX-29",
      "question": "Which team owns the asset index now that marketing and operations both write to it.",
      "owner": "Operations Lead",
      "ownerName": "Morgan Reyes",
      "filedBy": "Sami Torres",
      "filedOn": "2026-08-24",
      "dueOn": "2026-10-05",
      "answer": null,
      "answeredOn": null,
      "blockedOn": null,
      "status": "open"
    },
    {
      "id": "APX-30",
      "question": "Can the register itself be summarised in a partner facing status note.",
      "owner": "Marketing Lead",
      "ownerName": "Sami Torres",
      "filedBy": "Avery Kellen",
      "filedOn": "2026-08-24",
      "dueOn": "2026-09-07",
      "answer": null,
      "answeredOn": null,
      "blockedOn": null,
      "status": "overdue"
    }
  ]
}