{
 "asOf": "2026-09-09",
 "world": "Apex Instruments, fictional",
 "counts": {
  "accounts": 30,
  "messageTypes": 6,
  "rules": 17,
  "combinations": 180,
  "refusals": 55,
  "substitutions": 8,
  "sends": 117,
  "withFlags": 11,
  "withOpenTickets": 11,
  "severityOne": 3,
  "noPlan": 6,
  "optedOut": 2,
  "pastDue": 2,
  "openInvoices": 4,
  "lifetimeValue": 3691670
 },
 "accounts": [
  {
   "id": "ACC-001",
   "name": "Northlight Group",
   "segment": "Multi site partner network",
   "region": "National",
   "tier": "Strategic",
   "plan": "Atlas Care Plus",
   "renewalDate": "2026-11-15",
   "daysUntilRenewal": 67,
   "lifetimeValue": 486200,
   "paymentStatus": "current",
   "marketingOptIn": true,
   "lastContactedOn": "2026-09-02",
   "daysSinceContact": 7,
   "owner": "Jordan Vale, Account Manager",
   "contact": {
    "name": "Priya Anand",
    "role": "Director of Operations",
    "email": "p.anand@northlight.example"
   },
   "products": [
    {
     "sku": "Meridian Bench",
     "qty": 12,
     "purchasedOn": "2023-04-11",
     "listPrice": 4850
    },
    {
     "sku": "Meridian Pro",
     "qty": 6,
     "purchasedOn": "2024-02-20",
     "listPrice": 7900
    },
    {
     "sku": "Meridian Field Kit",
     "qty": 9,
     "purchasedOn": "2025-06-03",
     "listPrice": 1240
    }
   ],
   "openTickets": [
    {
     "id": "TCK-2188",
     "severity": 3,
     "subject": "Shipping label format on bulk orders",
     "openedOn": "2026-08-25",
     "ageDays": 15,
     "status": "open"
    }
   ],
   "openInvoice": {
    "number": "INV-40118",
    "issuedOn": "2026-08-28",
    "dueOn": "2026-09-21",
    "amount": 18940,
    "covers": "Bulk order, nine Meridian Field Kit",
    "daysToDue": 12
   },
   "flags": [],
   "note": "Twenty two sites. Buys on a national agreement and renews once for all of them."
  },
  {
   "id": "ACC-002",
   "name": "Cedarline Metrology",
   "segment": "Independent laboratory",
   "region": "Midwest",
   "tier": "Managed",
   "plan": "Atlas Care",
   "renewalDate": "2026-10-05",
   "daysUntilRenewal": 26,
   "lifetimeValue": 96750,
   "paymentStatus": "current",
   "marketingOptIn": true,
   "lastContactedOn": "2026-08-27",
   "daysSinceContact": 13,
   "owner": "Avery Kellen, Customer Success Lead",
   "contact": {
    "name": "Ruth Castellano",
    "role": "Lab Manager",
    "email": "r.castellano@cedarline.example"
   },
   "products": [
    {
     "sku": "Meridian Bench",
     "qty": 2,
     "purchasedOn": "2024-09-30",
     "listPrice": 4850
    }
   ],
   "openTickets": [
    {
     "id": "TCK-2264",
     "severity": 2,
     "subject": "Bench drift outside tolerance after transport",
     "openedOn": "2026-08-30",
     "ageDays": 10,
     "status": "open"
    }
   ],
   "openInvoice": null,
   "flags": [
    "renewal at risk"
   ],
   "note": "Named a competitor in the last quarterly call. Two sites, one renewal."
  },
  {
   "id": "ACC-003",
   "name": "Valemont Research Services",
   "segment": "Contract testing",
   "region": "Northeast",
   "tier": "Standard",
   "plan": null,
   "renewalDate": null,
   "daysUntilRenewal": null,
   "lifetimeValue": 18900,
   "paymentStatus": "current",
   "marketingOptIn": true,
   "lastContactedOn": "2026-07-30",
   "daysSinceContact": 41,
   "owner": "Jordan Vale, Account Manager",
   "contact": {
    "name": "Nils Oyelaran",
    "role": "Procurement Officer",
    "email": "n.oyelaran@valemont.example"
   },
   "products": [
    {
     "sku": "Meridian Field Kit",
     "qty": 1,
     "purchasedOn": "2025-11-12",
     "listPrice": 1240
    }
   ],
   "openTickets": [],
   "openInvoice": null,
   "flags": [],
   "note": "Bought once, direct, and has never held a service plan."
  },
  {
   "id": "ACC-004",
   "name": "Harbor Point Instruments",
   "segment": "Independent laboratory",
   "region": "Southeast",
   "tier": "Managed",
   "plan": "Atlas Care",
   "renewalDate": "2026-11-01",
   "daysUntilRenewal": 53,
   "lifetimeValue": 128400,
   "paymentStatus": "current",
   "marketingOptIn": true,
   "lastContactedOn": "2026-08-18",
   "daysSinceContact": 22,
   "owner": "Jordan Vale, Account Manager",
   "contact": {
    "name": "Amara Diallo",
    "role": "Facilities Lead",
    "email": "a.diallo@harborpoint.example"
   },
   "products": [
    {
     "sku": "Meridian Pro",
     "qty": 3,
     "purchasedOn": "2024-10-14",
     "listPrice": 7900
    }
   ],
   "openTickets": [
    {
     "id": "TCK-2291",
     "severity": 2,
     "subject": "Calibration certificate not received",
     "openedOn": "2026-09-01",
     "ageDays": 8,
     "status": "open"
    }
   ],
   "openInvoice": null,
   "flags": [
    "pricing dispute"
   ],
   "note": "Disputes the calibration line on the last two invoices. Morgan Reyes is handling it."
  },
  {
   "id": "ACC-005",
   "name": "Ironwood Calibration",
   "segment": "Calibration service",
   "region": "Mountain",
   "tier": "Standard",
   "plan": "Atlas Care",
   "renewalDate": "2026-09-28",
   "daysUntilRenewal": 19,
   "lifetimeValue": 41300,
   "paymentStatus": "past due",
   "marketingOptIn": true,
   "lastContactedOn": "2026-09-05",
   "daysSinceContact": 4,
   "owner": "Avery Kellen, Customer Success Lead",
   "contact": {
    "name": "Beth Okafor",
    "role": "Owner",
    "email": "b.okafor@ironwood.example"
   },
   "products": [
    {
     "sku": "Meridian Bench",
     "qty": 1,
     "purchasedOn": "2024-06-05",
     "listPrice": 4850
    },
    {
     "sku": "Meridian Field Kit",
     "qty": 2,
     "purchasedOn": "2025-02-19",
     "listPrice": 1240
    }
   ],
   "openTickets": [],
   "openInvoice": {
    "number": "INV-39702",
    "issuedOn": "2026-07-24",
    "dueOn": "2026-08-02",
    "amount": 1246,
    "covers": "Calibration, four instruments, plus one Atlas Care month",
    "daysToDue": -38
   },
   "flags": [
    "invoice past due"
   ],
   "note": "Two invoices past thirty days. Renewal falls inside the past due window."
  },
  {
   "id": "ACC-006",
   "name": "Bluecrest Analytics",
   "segment": "Analytical services",
   "region": "West",
   "tier": "Strategic",
   "plan": "Atlas Care Plus",
   "renewalDate": "2027-02-01",
   "daysUntilRenewal": 145,
   "lifetimeValue": 302000,
   "paymentStatus": "current",
   "marketingOptIn": true,
   "lastContactedOn": "2026-08-11",
   "daysSinceContact": 29,
   "owner": "Dana Whitfield, COO",
   "contact": {
    "name": "Teo Marchetti",
    "role": "VP Laboratory Services",
    "email": "t.marchetti@bluecrest.example"
   },
   "products": [
    {
     "sku": "Meridian Pro",
     "qty": 8,
     "purchasedOn": "2023-08-08",
     "listPrice": 7900
    },
    {
     "sku": "Meridian Bench",
     "qty": 4,
     "purchasedOn": "2025-01-22",
     "listPrice": 4850
    }
   ],
   "openTickets": [
    {
     "id": "TCK-2302",
     "severity": 1,
     "subject": "Two Pro units offline at the main site",
     "openedOn": "2026-09-06",
     "ageDays": 3,
     "status": "open"
    }
   ],
   "openInvoice": null,
   "flags": [],
   "note": "Largest single site. One severity one open since Sunday."
  },
  {
   "id": "ACC-007",
   "name": "Sundial Field Services",
   "segment": "Field service company",
   "region": "Southwest",
   "tier": "Self serve",
   "plan": null,
   "renewalDate": null,
   "daysUntilRenewal": null,
   "lifetimeValue": 7440,
   "paymentStatus": "current",
   "marketingOptIn": true,
   "lastContactedOn": "2026-06-14",
   "daysSinceContact": 87,
   "owner": "Jordan Vale, Account Manager",
   "contact": {
    "name": "Casey Nwosu",
    "role": "Field Supervisor",
    "email": "c.nwosu@sundial.example"
   },
   "products": [
    {
     "sku": "Meridian Field Kit",
     "qty": 6,
     "purchasedOn": "2025-03-27",
     "listPrice": 1240
    }
   ],
   "openTickets": [],
   "openInvoice": null,
   "flags": [],
   "note": "Self serve tier. Buys kits through the site and has never bought a service plan."
  },
  {
   "id": "ACC-008",
   "name": "Ridgeway Testing",
   "segment": "Contract testing",
   "region": "Northeast",
   "tier": "Managed",
   "plan": "Atlas Care",
   "renewalDate": "2026-10-20",
   "daysUntilRenewal": 41,
   "lifetimeValue": 88100,
   "paymentStatus": "current",
   "marketingOptIn": false,
   "lastContactedOn": "2026-05-02",
   "daysSinceContact": 130,
   "owner": "Avery Kellen, Customer Success Lead",
   "contact": {
    "name": "Lena Hollis",
    "role": "Quality Manager",
    "email": "l.hollis@ridgeway.example"
   },
   "products": [
    {
     "sku": "Meridian Bench",
     "qty": 3,
     "purchasedOn": "2024-01-16",
     "listPrice": 4850
    }
   ],
   "openTickets": [
    {
     "id": "TCK-2210",
     "severity": 3,
     "subject": "Request for a second copy of the calibration record",
     "openedOn": "2026-08-14",
     "ageDays": 26,
     "status": "open"
    }
   ],
   "openInvoice": null,
   "flags": [],
   "note": "Marketing consent was never given. Service mail is still permitted."
  },
  {
   "id": "ACC-009",
   "name": "Kestrel Manufacturing",
   "segment": "Manufacturing",
   "region": "Midwest",
   "tier": "Strategic",
   "plan": "Atlas Care Plus",
   "renewalDate": "2026-12-01",
   "daysUntilRenewal": 83,
   "lifetimeValue": 415600,
   "paymentStatus": "current",
   "marketingOptIn": true,
   "lastContactedOn": "2026-09-04",
   "daysSinceContact": 5,
   "owner": "Dana Whitfield, COO",
   "contact": {
    "name": "Ivan Petrov",
    "role": "Plant Engineering Lead",
    "email": "i.petrov@kestrel.example"
   },
   "products": [
    {
     "sku": "Meridian Pro",
     "qty": 11,
     "purchasedOn": "2023-02-14",
     "listPrice": 7900
    },
    {
     "sku": "Meridian Bench",
     "qty": 5,
     "purchasedOn": "2024-11-05",
     "listPrice": 4850
    }
   ],
   "openTickets": [
    {
     "id": "TCK-2310",
     "severity": 1,
     "subject": "Line three measurement hold, unit will not calibrate",
     "openedOn": "2026-09-07",
     "ageDays": 2,
     "status": "open"
    }
   ],
   "openInvoice": null,
   "flags": [
    "renewal at risk"
   ],
   "note": "Severity one on a production line, and a renewal the account team already flagged."
  },
  {
   "id": "ACC-010",
   "name": "Larkspur University Labs",
   "segment": "Education",
   "region": "Northeast",
   "tier": "Standard",
   "plan": "Atlas Care",
   "renewalDate": "2026-11-30",
   "daysUntilRenewal": 82,
   "lifetimeValue": 52400,
   "paymentStatus": "current",
   "marketingOptIn": true,
   "lastContactedOn": "2026-08-02",
   "daysSinceContact": 38,
   "owner": "Jordan Vale, Account Manager",
   "contact": {
    "name": "Grace Lindqvist",
    "role": "Lab Coordinator",
    "email": "g.lindqvist@larkspur.example"
   },
   "products": [
    {
     "sku": "Meridian Bench",
     "qty": 2,
     "purchasedOn": "2024-08-19",
     "listPrice": 4850
    },
    {
     "sku": "Meridian Field Kit",
     "qty": 3,
     "purchasedOn": "2025-09-09",
     "listPrice": 1240
    }
   ],
   "openTickets": [],
   "openInvoice": null,
   "flags": [
    "in procurement review"
   ],
   "note": "Under a formal procurement review until the end of the term."
  },
  {
   "id": "ACC-011",
   "name": "Foxglove Metrology",
   "segment": "Independent laboratory",
   "region": "Southeast",
   "tier": "Managed",
   "plan": "Atlas Care Plus",
   "renewalDate": "2026-10-12",
   "daysUntilRenewal": 33,
   "lifetimeValue": 141800,
   "paymentStatus": "current",
   "marketingOptIn": true,
   "lastContactedOn": "2026-08-21",
   "daysSinceContact": 19,
   "owner": "Avery Kellen, Customer Success Lead",
   "contact": {
    "name": "Samuel Adeyemi",
    "role": "Technical Director",
    "email": "s.adeyemi@foxglove.example"
   },
   "products": [
    {
     "sku": "Meridian Pro",
     "qty": 4,
     "purchasedOn": "2024-04-02",
     "listPrice": 7900
    }
   ],
   "openTickets": [
    {
     "id": "TCK-2277",
     "severity": 2,
     "subject": "Firmware update failed on one Pro unit",
     "openedOn": "2026-08-28",
     "ageDays": 12,
     "status": "open"
    }
   ],
   "openInvoice": null,
   "flags": [],
   "note": "Steady account. One severity two open for under two weeks."
  },
  {
   "id": "ACC-012",
   "name": "Beacon Hill Supply",
   "segment": "Distributor",
   "region": "Northeast",
   "tier": "Standard",
   "plan": null,
   "renewalDate": null,
   "daysUntilRenewal": null,
   "lifetimeValue": 22150,
   "paymentStatus": "current",
   "marketingOptIn": true,
   "lastContactedOn": "2026-07-18",
   "daysSinceContact": 53,
   "owner": "Jordan Vale, Account Manager",
   "contact": {
    "name": "Dot Feliciano",
    "role": "Purchasing Manager",
    "email": "d.feliciano@beaconhill.example"
   },
   "products": [
    {
     "sku": "Meridian Field Kit",
     "qty": 4,
     "purchasedOn": "2025-05-14",
     "listPrice": 1240
    }
   ],
   "openTickets": [],
   "openInvoice": null,
   "flags": [],
   "note": "Resells field kits. No service plan on the record."
  },
  {
   "id": "ACC-013",
   "name": "Quarry Road Instruments",
   "segment": "Calibration service",
   "region": "Midwest",
   "tier": "Managed",
   "plan": "Atlas Care",
   "renewalDate": "2027-04-10",
   "daysUntilRenewal": 213,
   "lifetimeValue": 74900,
   "paymentStatus": "current",
   "marketingOptIn": true,
   "lastContactedOn": "2026-08-15",
   "daysSinceContact": 25,
   "owner": "Avery Kellen, Customer Success Lead",
   "contact": {
    "name": "Hana Ozturk",
    "role": "Service Manager",
    "email": "h.ozturk@quarryroad.example"
   },
   "products": [
    {
     "sku": "Meridian Bench",
     "qty": 2,
     "purchasedOn": "2025-04-10",
     "listPrice": 4850
    }
   ],
   "openTickets": [],
   "openInvoice": null,
   "flags": [],
   "note": "Renewed in April, so the reminder window has not opened."
  },
  {
   "id": "ACC-014",
   "name": "Summit Fork Distribution",
   "segment": "Distributor",
   "region": "West",
   "tier": "Strategic",
   "plan": "Atlas Care Plus",
   "renewalDate": "2026-09-25",
   "daysUntilRenewal": 16,
   "lifetimeValue": 268300,
   "paymentStatus": "current",
   "marketingOptIn": true,
   "lastContactedOn": "2026-09-06",
   "daysSinceContact": 3,
   "owner": "Dana Whitfield, COO",
   "contact": {
    "name": "Marco Benitez",
    "role": "Regional Director",
    "email": "m.benitez@summitfork.example"
   },
   "products": [
    {
     "sku": "Meridian Bench",
     "qty": 7,
     "purchasedOn": "2023-11-02",
     "listPrice": 4850
    },
    {
     "sku": "Meridian Field Kit",
     "qty": 14,
     "purchasedOn": "2024-07-21",
     "listPrice": 1240
    }
   ],
   "openTickets": [],
   "openInvoice": {
    "number": "INV-40155",
    "issuedOn": "2026-09-01",
    "dueOn": "2026-09-14",
    "amount": 4850,
    "covers": "One Meridian Bench",
    "daysToDue": 5
   },
   "flags": [],
   "note": "Contacted three days ago about the renewal, so a promotion is inside the quiet period."
  },
  {
   "id": "ACC-015",
   "name": "Alder Bay Systems",
   "segment": "Manufacturing",
   "region": "West",
   "tier": "Standard",
   "plan": "Atlas Care",
   "renewalDate": "2026-10-30",
   "daysUntilRenewal": 51,
   "lifetimeValue": 33700,
   "paymentStatus": "current",
   "marketingOptIn": true,
   "lastContactedOn": "2026-08-09",
   "daysSinceContact": 31,
   "owner": "Jordan Vale, Account Manager",
   "contact": {
    "name": "Rosa Kim",
    "role": "Maintenance Lead",
    "email": "r.kim@alderbay.example"
   },
   "products": [
    {
     "sku": "Meridian Bench",
     "qty": 1,
     "purchasedOn": "2025-08-01",
     "listPrice": 4850
    }
   ],
   "openTickets": [
    {
     "id": "TCK-2251",
     "severity": 3,
     "subject": "Asking whether the Bench can log to a shared folder",
     "openedOn": "2026-08-20",
     "ageDays": 20,
     "status": "open"
    }
   ],
   "openInvoice": null,
   "flags": [],
   "note": "Single unit, first plan year."
  },
  {
   "id": "ACC-016",
   "name": "Winslow Precision",
   "segment": "Manufacturing",
   "region": "Midwest",
   "tier": "Managed",
   "plan": "Atlas Care",
   "renewalDate": "2026-11-08",
   "daysUntilRenewal": 60,
   "lifetimeValue": 112500,
   "paymentStatus": "past due",
   "marketingOptIn": true,
   "lastContactedOn": "2026-08-24",
   "daysSinceContact": 16,
   "owner": "Morgan Reyes, Operations Lead",
   "contact": {
    "name": "Ade Bankole",
    "role": "Controller",
    "email": "a.bankole@winslow.example"
   },
   "products": [
    {
     "sku": "Meridian Pro",
     "qty": 2,
     "purchasedOn": "2024-03-18",
     "listPrice": 7900
    },
    {
     "sku": "Meridian Bench",
     "qty": 2,
     "purchasedOn": "2025-07-07",
     "listPrice": 4850
    }
   ],
   "openTickets": [],
   "openInvoice": {
    "number": "INV-39588",
    "issuedOn": "2026-07-11",
    "dueOn": "2026-07-26",
    "amount": 3180,
    "covers": "Two Meridian Bench calibration visits and one training day",
    "daysToDue": -45
   },
   "flags": [
    "invoice past due"
   ],
   "note": "One invoice at forty five days. Finance owns the next message."
  },
  {
   "id": "ACC-017",
   "name": "Copperfield Testing",
   "segment": "Contract testing",
   "region": "Southeast",
   "tier": "Standard",
   "plan": null,
   "renewalDate": null,
   "daysUntilRenewal": null,
   "lifetimeValue": 15600,
   "paymentStatus": "current",
   "marketingOptIn": true,
   "lastContactedOn": "2026-06-30",
   "daysSinceContact": 71,
   "owner": "Jordan Vale, Account Manager",
   "contact": {
    "name": "Ivy Rasmussen",
    "role": "Operations Manager",
    "email": "i.rasmussen@copperfield.example"
   },
   "products": [
    {
     "sku": "Meridian Field Kit",
     "qty": 2,
     "purchasedOn": "2025-10-02",
     "listPrice": 1240
    }
   ],
   "openTickets": [],
   "openInvoice": null,
   "flags": [],
   "note": "Two kits, no plan, no renewal on the record."
  },
  {
   "id": "ACC-018",
   "name": "Grayling Technical",
   "segment": "Analytical services",
   "region": "Northwest",
   "tier": "Managed",
   "plan": "Atlas Care Plus",
   "renewalDate": "2026-12-15",
   "daysUntilRenewal": 97,
   "lifetimeValue": 134200,
   "paymentStatus": "current",
   "marketingOptIn": true,
   "lastContactedOn": "2026-08-19",
   "daysSinceContact": 21,
   "owner": "Avery Kellen, Customer Success Lead",
   "contact": {
    "name": "Femi Adesanya",
    "role": "Head of Metrology",
    "email": "f.adesanya@grayling.example"
   },
   "products": [
    {
     "sku": "Meridian Pro",
     "qty": 5,
     "purchasedOn": "2024-12-01",
     "listPrice": 7900
    }
   ],
   "openTickets": [],
   "openInvoice": null,
   "flags": [],
   "note": "Ninety seven days from renewal, which is seven days outside the reminder window."
  },
  {
   "id": "ACC-019",
   "name": "Marlow Field Group",
   "segment": "Field service company",
   "region": "South",
   "tier": "Self serve",
   "plan": null,
   "renewalDate": null,
   "daysUntilRenewal": null,
   "lifetimeValue": 4880,
   "paymentStatus": "current",
   "marketingOptIn": true,
   "lastContactedOn": "2026-04-22",
   "daysSinceContact": 140,
   "owner": "Jordan Vale, Account Manager",
   "contact": {
    "name": "Bea Ivanova",
    "role": "Crew Lead",
    "email": "b.ivanova@marlow.example"
   },
   "products": [
    {
     "sku": "Meridian Field Kit",
     "qty": 3,
     "purchasedOn": "2026-01-30",
     "listPrice": 1240
    }
   ],
   "openTickets": [],
   "openInvoice": null,
   "flags": [],
   "note": "Card purchase through the site. No account manager assigned to the plan, because there is no plan."
  },
  {
   "id": "ACC-020",
   "name": "Pineridge Standards",
   "segment": "Standards laboratory",
   "region": "Mountain",
   "tier": "Strategic",
   "plan": "Atlas Care Plus",
   "renewalDate": "2026-10-01",
   "daysUntilRenewal": 22,
   "lifetimeValue": 331000,
   "paymentStatus": "current",
   "marketingOptIn": true,
   "lastContactedOn": "2026-08-13",
   "daysSinceContact": 27,
   "owner": "Dana Whitfield, COO",
   "contact": {
    "name": "Owen Achebe",
    "role": "Director",
    "email": "o.achebe@pineridge.example"
   },
   "products": [
    {
     "sku": "Meridian Pro",
     "qty": 9,
     "purchasedOn": "2023-06-19",
     "listPrice": 7900
    },
    {
     "sku": "Meridian Bench",
     "qty": 6,
     "purchasedOn": "2025-03-05",
     "listPrice": 4850
    }
   ],
   "openTickets": [],
   "openInvoice": null,
   "flags": [
    "acquisition pending"
   ],
   "note": "Being acquired. Legal asked that no multi year term be offered until it closes."
  },
  {
   "id": "ACC-021",
   "name": "Halden Works",
   "segment": "Manufacturing",
   "region": "Midwest",
   "tier": "Standard",
   "plan": "Atlas Care",
   "renewalDate": "2026-09-19",
   "daysUntilRenewal": 10,
   "lifetimeValue": 29400,
   "paymentStatus": "current",
   "marketingOptIn": true,
   "lastContactedOn": "2026-08-06",
   "daysSinceContact": 34,
   "owner": "Avery Kellen, Customer Success Lead",
   "contact": {
    "name": "Nadia Farrell",
    "role": "Shift Supervisor",
    "email": "n.farrell@halden.example"
   },
   "products": [
    {
     "sku": "Meridian Bench",
     "qty": 1,
     "purchasedOn": "2025-09-19",
     "listPrice": 4850
    }
   ],
   "openTickets": [
    {
     "id": "TCK-2315",
     "severity": 1,
     "subject": "Bench reading zero on every channel",
     "openedOn": "2026-09-08",
     "ageDays": 1,
     "status": "open"
    }
   ],
   "openInvoice": null,
   "flags": [],
   "note": "Severity one opened yesterday, ten days before the renewal date."
  },
  {
   "id": "ACC-022",
   "name": "Sablecreek Industrial",
   "segment": "Manufacturing",
   "region": "South",
   "tier": "Managed",
   "plan": "Atlas Care",
   "renewalDate": "2026-10-26",
   "daysUntilRenewal": 47,
   "lifetimeValue": 97300,
   "paymentStatus": "current",
   "marketingOptIn": true,
   "lastContactedOn": "2026-08-28",
   "daysSinceContact": 12,
   "owner": "Morgan Reyes, Operations Lead",
   "contact": {
    "name": "Kofi Mensah",
    "role": "Plant Manager",
    "email": "k.mensah@sablecreek.example"
   },
   "products": [
    {
     "sku": "Meridian Bench",
     "qty": 4,
     "purchasedOn": "2024-05-23",
     "listPrice": 4850
    }
   ],
   "openTickets": [],
   "openInvoice": null,
   "flags": [
    "pricing dispute"
   ],
   "note": "Disputing the training day rate applied to a March visit."
  },
  {
   "id": "ACC-023",
   "name": "Thornbury Analytics",
   "segment": "Analytical services",
   "region": "Northeast",
   "tier": "Standard",
   "plan": "Atlas Care",
   "renewalDate": "2026-11-22",
   "daysUntilRenewal": 74,
   "lifetimeValue": 45900,
   "paymentStatus": "current",
   "marketingOptIn": true,
   "lastContactedOn": "2026-07-25",
   "daysSinceContact": 46,
   "owner": "Jordan Vale, Account Manager",
   "contact": {
    "name": "Ines Guerrero",
    "role": "Senior Analyst",
    "email": "i.guerrero@thornbury.example"
   },
   "products": [
    {
     "sku": "Meridian Bench",
     "qty": 2,
     "purchasedOn": "2025-11-22",
     "listPrice": 4850
    }
   ],
   "openTickets": [],
   "openInvoice": null,
   "flags": [],
   "note": "Clean record. Nothing suppresses anything."
  },
  {
   "id": "ACC-024",
   "name": "Oakmoor Utilities",
   "segment": "Utility",
   "region": "South",
   "tier": "Managed",
   "plan": "Atlas Care Plus",
   "renewalDate": "2026-12-05",
   "daysUntilRenewal": 87,
   "lifetimeValue": 156200,
   "paymentStatus": "current",
   "marketingOptIn": true,
   "lastContactedOn": "2026-08-04",
   "daysSinceContact": 36,
   "owner": "Avery Kellen, Customer Success Lead",
   "contact": {
    "name": "Paul Ndiaye",
    "role": "Asset Manager",
    "email": "p.ndiaye@oakmoor.example"
   },
   "products": [
    {
     "sku": "Meridian Pro",
     "qty": 3,
     "purchasedOn": "2024-10-30",
     "listPrice": 7900
    },
    {
     "sku": "Meridian Field Kit",
     "qty": 8,
     "purchasedOn": "2025-12-05",
     "listPrice": 1240
    }
   ],
   "openTickets": [
    {
     "id": "TCK-2286",
     "severity": 2,
     "subject": "Field Kit case latch replacement, eight units",
     "openedOn": "2026-08-31",
     "ageDays": 9,
     "status": "open"
    }
   ],
   "openInvoice": null,
   "flags": [],
   "note": "Eighty seven days out, so the renewal window is just open."
  },
  {
   "id": "ACC-025",
   "name": "Fenwick Instrument Service",
   "segment": "Calibration service",
   "region": "Northwest",
   "tier": "Standard",
   "plan": "Atlas Care",
   "renewalDate": "2026-10-09",
   "daysUntilRenewal": 30,
   "lifetimeValue": 38800,
   "paymentStatus": "current",
   "marketingOptIn": true,
   "lastContactedOn": "2026-08-01",
   "daysSinceContact": 39,
   "owner": "Avery Kellen, Customer Success Lead",
   "contact": {
    "name": "Sana Qureshi",
    "role": "Owner",
    "email": "s.qureshi@fenwick.example"
   },
   "products": [
    {
     "sku": "Meridian Bench",
     "qty": 1,
     "purchasedOn": "2024-10-09",
     "listPrice": 4850
    },
    {
     "sku": "Meridian Field Kit",
     "qty": 1,
     "purchasedOn": "2025-06-11",
     "listPrice": 1240
    }
   ],
   "openTickets": [],
   "openInvoice": null,
   "flags": [
    "renewal at risk"
   ],
   "note": "Told the service team they are comparing two suppliers this quarter."
  },
  {
   "id": "ACC-026",
   "name": "Brightwater Labs",
   "segment": "Independent laboratory",
   "region": "West",
   "tier": "Managed",
   "plan": "Atlas Care",
   "renewalDate": "2026-11-17",
   "daysUntilRenewal": 69,
   "lifetimeValue": 103700,
   "paymentStatus": "current",
   "marketingOptIn": false,
   "lastContactedOn": "2026-07-09",
   "daysSinceContact": 62,
   "owner": "Jordan Vale, Account Manager",
   "contact": {
    "name": "Hugo Bergstrom",
    "role": "Laboratory Director",
    "email": "h.bergstrom@brightwater.example"
   },
   "products": [
    {
     "sku": "Meridian Pro",
     "qty": 2,
     "purchasedOn": "2024-11-17",
     "listPrice": 7900
    },
    {
     "sku": "Meridian Bench",
     "qty": 1,
     "purchasedOn": "2025-02-28",
     "listPrice": 4850
    }
   ],
   "openTickets": [],
   "openInvoice": null,
   "flags": [
    "marketing consent withdrawn"
   ],
   "note": "Withdrew marketing consent in July and asked for service mail only."
  },
  {
   "id": "ACC-027",
   "name": "Ashgrove Technical College",
   "segment": "Education",
   "region": "South",
   "tier": "Standard",
   "plan": null,
   "renewalDate": null,
   "daysUntilRenewal": null,
   "lifetimeValue": 9250,
   "paymentStatus": "current",
   "marketingOptIn": true,
   "lastContactedOn": "2026-05-19",
   "daysSinceContact": 113,
   "owner": "Jordan Vale, Account Manager",
   "contact": {
    "name": "Rita Kovacs",
    "role": "Programme Lead",
    "email": "r.kovacs@ashgrove.example"
   },
   "products": [],
   "openTickets": [],
   "openInvoice": null,
   "flags": [],
   "note": "Has only ever bought calibration services. No instrument on the record at all."
  },
  {
   "id": "ACC-028",
   "name": "Nordvale Distribution",
   "segment": "Distributor",
   "region": "Northwest",
   "tier": "Strategic",
   "plan": "Atlas Care Plus",
   "renewalDate": "2027-01-15",
   "daysUntilRenewal": 128,
   "lifetimeValue": 289400,
   "paymentStatus": "current",
   "marketingOptIn": true,
   "lastContactedOn": "2026-08-22",
   "daysSinceContact": 18,
   "owner": "Dana Whitfield, COO",
   "contact": {
    "name": "Erik Halvorsen",
    "role": "Commercial Director",
    "email": "e.halvorsen@nordvale.example"
   },
   "products": [
    {
     "sku": "Meridian Bench",
     "qty": 9,
     "purchasedOn": "2023-09-14",
     "listPrice": 4850
    },
    {
     "sku": "Meridian Field Kit",
     "qty": 22,
     "purchasedOn": "2024-06-25",
     "listPrice": 1240
    }
   ],
   "openTickets": [
    {
     "id": "TCK-2233",
     "severity": 3,
     "subject": "Bulk order confirmation emails going to the wrong address",
     "openedOn": "2026-08-18",
     "ageDays": 22,
     "status": "open"
    }
   ],
   "openInvoice": null,
   "flags": [],
   "note": "Renewal is a hundred and twenty eight days out."
  },
  {
   "id": "ACC-029",
   "name": "Silverpine Metrology",
   "segment": "Independent laboratory",
   "region": "Mountain",
   "tier": "Managed",
   "plan": "Atlas Care",
   "renewalDate": "2026-10-16",
   "daysUntilRenewal": 37,
   "lifetimeValue": 118900,
   "paymentStatus": "current",
   "marketingOptIn": true,
   "lastContactedOn": "2026-08-26",
   "daysSinceContact": 14,
   "owner": "Morgan Reyes, Operations Lead",
   "contact": {
    "name": "Yuki Tanaka",
    "role": "Metrology Manager",
    "email": "y.tanaka@silverpine.example"
   },
   "products": [
    {
     "sku": "Meridian Pro",
     "qty": 3,
     "purchasedOn": "2024-10-16",
     "listPrice": 7900
    },
    {
     "sku": "Meridian Bench",
     "qty": 2,
     "purchasedOn": "2025-04-08",
     "listPrice": 4850
    }
   ],
   "openTickets": [],
   "openInvoice": null,
   "flags": [
    "pricing dispute",
    "renewal at risk"
   ],
   "note": "Two flags at once, and a renewal inside the window."
  },
  {
   "id": "ACC-030",
   "name": "Trellis Point Services",
   "segment": "Field service company",
   "region": "Southeast",
   "tier": "Standard",
   "plan": "Atlas Care",
   "renewalDate": "2026-11-05",
   "daysUntilRenewal": 57,
   "lifetimeValue": 26700,
   "paymentStatus": "current",
   "marketingOptIn": true,
   "lastContactedOn": "2026-07-14",
   "daysSinceContact": 57,
   "owner": "Jordan Vale, Account Manager",
   "contact": {
    "name": "Unknown",
    "role": "Not recorded",
    "email": null
   },
   "products": [
    {
     "sku": "Meridian Field Kit",
     "qty": 5,
     "purchasedOn": "2025-11-05",
     "listPrice": 1240
    }
   ],
   "openTickets": [],
   "openInvoice": null,
   "flags": [],
   "note": "The named contact left and the replacement was never recorded. There is no address to send to."
  }
 ]
}