{
  "company": "Apex Instruments",
  "asOf": "2026-09-08",
  "note": "Six real requests. For each one, the cards an agent actually opens against the documents it would have opened without them. The card figure includes the whole card index, because you have to read the index to know which card to open. That is the honest accounting and it still wins.",
  "questions": [
    {
      "id": "Q-1",
      "question": "What does a Meridian Pro cost, and how long does a calibration take.",
      "answer": "$7,900 for the unit and $180 for a calibration, 3 business days typical.",
      "cards": [
        "C-PR-002",
        "C-PR-006",
        "C-T-003"
      ],
      "documents": [
        "SRC-PRO-SERVICE",
        "SRC-CAL-PROCESS",
        "SRC-PRICE"
      ],
      "note": "The commonest request in the system. Three cards, and neither manual is opened at all."
    },
    {
      "id": "Q-2",
      "question": "Bring me up to date on the Northlight Group account before the call.",
      "answer": "The partner card, the account file behind it, and the open questions filed against it.",
      "cards": [
        "C-P-001",
        "C-PL-003",
        "C-PC-005"
      ],
      "documents": [
        "SRC-P-001",
        "SRC-CONTRACTS",
        "SRC-POLICY"
      ],
      "note": "This is the one case where the source often has to be opened anyway, because a brief needs the history and the card holds the shape. The card still decides whether it is worth it."
    },
    {
      "id": "Q-3",
      "question": "Can we quote a bundle rate for a Bench with a cradle, a probe, and weights.",
      "answer": "No. No bundle rate is published, so the three list prices are quoted separately.",
      "cards": [
        "C-PR-020",
        "C-T-006",
        "C-PL-001",
        "C-PL-006"
      ],
      "documents": [
        "SRC-ACCESSORIES",
        "SRC-PRICE",
        "SRC-POLICY"
      ],
      "note": "The answer is a refusal, and the refusal is on the cards. Nothing in the catalogue would have said it more clearly."
    },
    {
      "id": "Q-4",
      "question": "How current is the service history data and what is missing from it.",
      "answer": "Refreshed daily, with four recorded gaps and three uses it is not fit for.",
      "cards": [
        "C-DS-002",
        "C-PL-010"
      ],
      "documents": [
        "SRC-DS-SERVICE",
        "SRC-POLICY"
      ],
      "note": "The dataset export is 2.9 million characters. Nothing in it says what is missing from it. Only the card does."
    },
    {
      "id": "Q-5",
      "question": "Write a partner facing line about turnaround for a co-branded flyer.",
      "answer": "Five business days, typical, written as business days, with no commitment implied.",
      "cards": [
        "C-PR-015",
        "C-PL-005",
        "C-T-002",
        "C-PC-008",
        "C-PL-013"
      ],
      "documents": [
        "SRC-OPS",
        "SRC-POLICY",
        "SRC-BRAND",
        "SRC-GLOSSARY"
      ],
      "note": "Five cards, because a partner facing line touches wording, brand, and approval. Still nothing next to the four documents behind them."
    },
    {
      "id": "Q-6",
      "question": "How many units are in the field.",
      "answer": "The census says a number, and the card says the number is a floor and not a count.",
      "cards": [
        "C-DS-007",
        "C-PL-003"
      ],
      "documents": [
        "SRC-DS-CENSUS",
        "SRC-POLICY"
      ],
      "note": "The card refuses the question in the form it was asked. That is the card doing its job, and it costs about a thousand characters to find out."
    }
  ]
}