Everything a new partner needs to order, service, and get answers, on one page you can keep on the wall.
Your account manager will call within one business day to confirm ship-to sites, portal users, and your service plan. Nothing is due from you before that call.
Jordan walks through your account setup, confirms ship-to sites, and agrees the order cadence with your team.
Every buyer at your sites gets a portal login. We load your price sheet, tax status, and approved shipping accounts.
Your first Meridian units ship. Morgan schedules a calibration baseline so every instrument starts from a known reading.
Avery reviews turnaround, open tickets, and usage with you, then tunes the plan before it settles into a routine.
Saturday 9:00 am to 1:00 pm ET for priority accounts. Tickets logged after hours are picked up first thing the next business day.
Orders, calibration certificates, ticket history, and invoices in one place. Logins arrive by email during your first week.
Press 1 for support, 2 for orders, 3 for billing. Your account manager's direct line is on the team card in this kit.