Two paper forms cover everything a partner sends us that is not already in the portal. Print them, fill them in black ink, and fax or email a scan. The portal remains the fastest route; these exist for sites that prefer paper or cannot reach the portal.
Buy instruments and attach service add-ons in one sheet.
Report a fault on a unit you already own.
| Buying a new unit, even if it replaces a broken one | Order form OF-2 |
| Adding Atlas Care or training to units you already have | Order form OF-2 |
| A unit is faulty, damaged, drifting, or due for calibration | Intake form SR-1 |
| You need a loaner while a unit is repaired | Intake form SR-1 |
| Not sure, or the situation is urgent | Call (555) 010-0100 first |