Give us the items on the next three pages once for each Northlight Group location, and every Meridian order after that moves through our floor without a single clarifying email. That is the whole promise. This guide tells you what to gather, what to attach to each order, and exactly when you will hear from us.
Most of this takes an afternoon. Tick each box as you go, then bring the sheet to your kickoff call and we will confirm everything against your account.
Who can order, who gets invoiced, and who we should call when something needs a decision.
Where units go, who receives them, and how you want returns handled.
The paperwork that lets us ship, calibrate, and service instruments at your site.
Send everything in one message to onboarding@apexinstruments.example. Avery Kellen's team confirms receipt the same business day and flags anything still missing, so you never have to guess whether you are ready to order.
Five items travel with every order. When all five arrive together, the order is released to the floor the same day. When one is missing, it waits in a queue until someone tracks it down.
| Item | Why we need it | Format | Who provides it |
|---|---|---|---|
| Purchase order or portal order number | It is the key we use to match your order, invoice, and shipment. Without it, finance holds the order. | PO-XXXX or AP-XXXXXX | Your purchasing contact |
| Product and configuration | Meridian Bench, Pro, and Field Kit each have voltage, mounting, and probe options. Guessing costs a rebuild. | Portal picker or order form | Requester |
| Ship-to location and receiving contact | Multi-site partners often have one billing address and many delivery addresses. We ship to the one on the order, not the one on file. | Location ID or full address | Requester |
| Requested delivery date and priority | Standard is 5 business days, priority is 2. Telling us the real need date lets us pick the cheapest route that still lands on time. | Date + Standard / Priority | Requester |
| Service add-ons | Calibration, an Atlas Care plan, or training are scheduled at order time so a technician is booked before the unit ships. | Tick list on the order | Requester or account manager |
| Special instructions (only when needed) | Dock restrictions, delivery windows, labelling for internal asset tags, anything the driver or technician should know. | Notes field, plain text | Anyone on the order |
You should never have to ask where an order is. Three messages arrive on every order, and the portal shows the same status in real time.
An email confirming we have the order, with the Apex order number and anything missing from the five items.
Confirmation that the order is on the floor, the build date, and the technician booked for any add-on.
Carrier, tracking number, and the delivery window. Service visits get a separate calendar invite.
| Standard order | 5 business days |
| Priority order | 2 business days |
| Calibration, in our lab | 3 business days |
| On-site training, scheduling | Within 10 business days |
| Service request acknowledgement | 1 business hour |
| Loaner unit, Atlas Care Plus | Ships next business day |
Business days are Monday to Friday, 8am to 6pm Eastern, excluding US federal holidays.
Tear off and keep by the phone
Quick reference for ordering Meridian instruments and Atlas service.
or apexinstruments.example/portal
Option 1 orders, option 2 service
2 days priority, 3 days calibration